웹접근성 이용안내 바로가기

Issue/Re-issue Certificate

  • 1Agreement
  • 2
  • 3Select Certificate
  • 4
  • 5
  • 6

Notice.

  • If your certificate was not issued due to the disconnection, you can reissue or issue within the expiry date (within 1 year from the issue date) without having to discard. Be sure to choose the right type of certificate.

Agreement

General Terms and Conditions of Electronic Financial Transaction

◎ General Terms and Conditions of Electronic Financial Transactions ◎ Article 1. (Purpose) The purpose of these General Terms and Conditions is to set forth the basic terms and conditions for Electronic Financial Transactions between Woori Bank (the "Bank") and its Users in order to promote prompt and efficient transactions and reasonably reconcile the mutual interest of the relevant parties in the transactions. Article 2. (Definition) ① The terms used in these General Terms and Conditions shall be defined as follows: 1. "Electronic Financial Transaction(s)" shall mean financial products and services, which are offered by the Bank through Electronic Means and are directly used by the Users in the automated, non face-to-face manner. 2. "Users" shall mean the customers of the Electronic Financial Transactions pursuant to the agreement entered into with the Bank for the Electronic Financial Transactions (the "Electronic Financial Transactions Agreement"). 3. "Payer" shall mean the holder of the account from which funds are withdrawn (the "Withdrawal Account") in an electronic financial transaction. 4. "Recipient" shall mean the holder of the account into which funds are deposited (the "Receiving Account") in an electronic financial transaction. 5. "Electronic Means" shall mean CD (Cash Dispensers), ATM's (Automated Teller Machines), debit terminals, computers, telephones, and other electronic devices used for transmitting or processing the electronic financial transaction information. 6. "Means of Access" shall mean any of the following means or the information equivalent thereto, which can be used to make a Transaction Request in the Electronic Financial Transactions or to secure the authenticity of the User or content of transaction: A. Electronic cards provided by the Bank or any other electronic information equivalent thereto; B. Digital signature creating key or accredited certificate under the Digital Signature Act; C. User ID number registered with the Bank; D. Registered biometric information of the User; E. Passwords required for use of means or information referred to in A or B above. 7. "Electronic Document(s)" shall mean the information prepared, transmitted, received or saved pursuant to Article 2, Subparagraph 1 of the Framework Act on Electronic Commerce. 8. "Transaction Request" shall mean the request by which the User asks the Bank to process an individual electronic financial transaction pursuant to the Electronic Financial Transactions Agreement. 9. "Error" shall mean the case where an electronic financial transaction has not been effected in accordance with these Terms and Conditions (including any individual terms and conditions), Electronic Financial Transactions Agreement or the Transaction Request of the Users, in absence of the intention or negligence of the Users. 10. "Transfer Services" shall mean the transactions wherein the Bank withdraws funds from the Withdrawal Account of the Payer and transfers them to another account opened at the same bank or another bank pursuant to the Transaction Request made by the Payer through the Electronic Means. 11. "Collection Transfer Services" shall mean the transactions wherein the Bank withdraws funds from the Withdrawal Account of the Payer and transfers them to another account opened at the same bank or another bank pursuant to the collection request made by the Recipient through the Electronic Means. 12. "Reserved Transfer Services" shall mean the transactions wherein the Users makes a Transaction Request in advance designating a future date as the date on which Transfer Services are to take place, and the Bank executes the requested Transfer Services on such date. 13. "Remittance Services" shall mean the transactions wherein the Users make a deposit of funds into their own account or another's account through an ATM. 14. "Reserved Collection Transfer Services" shall mean the transactions whereby the Users make a Transaction Request in advance designating a future date as the date on which Collection Transfer Services are to take place, and the Bank executes the requested Collection Transfer Services on such date. 15. "Business Day" shall mean days on which the Banks are open for normal business operation at its business offices. ② The terms not defined herein shall be pursuant to the Electronic Financial Transactions Act and other relevant laws. Article 3. (Applicable Transactions) These General Terms and Conditions shall apply to the Electronic Financial Transactions, such the Transfer Services (this term hereinafter shall include the Reserved Transfer Services), Collection Transfer Services (this term hereinafter shall include the Reserved Collection Transfer Services), the inquiry related to the Remittance and the deposit or withdrawal between the Bank and the Users through any of the following Electronic Means: 1. Transactions using cash dispensers, ATM's or debit terminals; 2. Transactions using computers; 3. Transactions using telephones; 4. Transactions using debit card terminals; and 5. Transactions using other Electronic Means. Article 4. (Entering and Terminating the Agreements for Transactions) ① The Users shall enter into a separate Electronic Financial Transactions agreement with the Bank before they use the Electronic Financial Transactions, except in the following cases: 1. Simple inquiries (e.g., account balances, records of deposits and withdrawals made, etc.); 2. Simple transactions which are processed with payment of service fees; 3. Transactions using cash dispensers, ATM's or debit terminals; and 4. Other transactions designated by the Bank. ② The Users may terminate the Electronic Financial Transactions Agreement by application to the Bank in writing or through the Electronic Means in accordance with the individual terms and conditions regarding the Electronic Financial Transactions. Article 5. (Issuance and Registration of Means of Access) ① The Bank may issue the Means of Access to the Users at their request and after the verification of identity of the Users. ③ Notwithstanding Paragraph ①, in any of the following events, the Bank may issue the Means of Access with the consent of the Users for renewal or replacement of the Means of Access, in absence of request or verification of identity of the Users. 1. With respect to the Means of Access, which have not been used within six (6) months prior to the scheduled date of renewal or replacement, if the Bank has obtained the consent of the Users in writing (including the Electronic Document containing the authorized digital signature (the "Authorized Digital Signature") pursuant to Article 2(3) of the Digital Signature Act) for renewal or replacement; or 2. With respect to the Means of Access, which have been used within six (6) months prior to the scheduled date of renewal or replacement, if the Bank notified the Users of the scheduled issuance not later than one (1) month prior to such scheduled date and the Bank has not received any objection from the Users. ③ If the Users desire to directly register the passwords, etc. through the Electronic Means after the execution of Electronic Financial Transactions Agreement, the Users shall register so within three (3) Business Days including the date of execution of agreement. Article 6. (Management of Means of Access) Unless otherwise provided in the applicable laws, the Users shall not lend, entrust, assign or provide as collateral to the third parties the Means of Access necessary for the Electronic Financial Transactions. The Users shall not disclose the Means of Access to the third parties, and shall take good care in safeguarding the Means of Access to prevent stealing, forgery or alteration of the said Means. Article 7. (Use of Accredited Certificate) The Users shall use the accredited certificates pursuant to the Digital Signature Act when engaging in the Electronic Financial Transactions, to which these Terms and Conditions apply, except in any of the following cases: 1. Inquiry to the account of the Users; 2. Electronic Financial Transactions using the Electronic Means, such as ARS, ATM or debit terminals, etc., on which it is impossible to install and operate the accredited certificates; 3. Payment of tuition fees, admission application fees, etc., wherein the verification of the identity of the Users is possible and the Receiving Account is designated; 4. Settlement by credit card for payment in electronic commerce transaction, or on-line Transfer Services of amount less than 300,000 Won; 5. Using the electronic currency or electronic prepayment online; or 6. Those deemed necessary and approved by the Governor of the Financial Supervisory Service. Article 8. (Hours) ① The Users may use the Electronic Financial Transactions during the service hours set by the Bank. ③ The service hours may be subject to change depending on the circumstances of the Bank. If the Bank wishes to change the service hours, it shall post such changes one (1) month in advance both at its headquarters and branch offices and over Electronic Means, which are amenable to posting of notice or to which the Users may easily access, except in the cases of inevitable circumstances, such as system recovery, emergency program repair works, external causes, etc. Article 9. (Fee) ① The Bank may collect the Electronic Financial Transactions fees either by withdrawing the fees from the Users’ account or by receiving cash directly from the Users. The payment method shall be pursuant to the individual terms and conditions. ② The fees shall be pursuant to the Bank's calculation method. In the event the Bank wishes to change the fees, it shall post the proposed changes both at its headquarters and branch offices and over Electronic Means, to which the Users may easily access, for one (1) month starting from one (1) month prior to the effective date of the changes. Article 10. (Transfer Limit) The Users shall set their own maximum limit on the Transfer Services, Collection Transfer Services and Remittance in accordance with the method designated by the Bank. Article 11. (Constitution of Transactions) When the Users wish to use Electronic Financial Transactions, the transactions shall be constituted at the following point in time: 1. In case of Transfer Services and Collection Transfer Services, at the time when the Bank confirms the contents of the Transaction Request entered by the Users and records the withdrawing of the "withdrawal amount" (this term hereinafter shall include service fees, if any) on the ledger of the Withdrawal Account; 2. In case of cash withdrawals, at the time when the Bank confirms the contents of the Transaction Request entered by the User and records the withdrawing of the "withdrawal amount" on the ledger of the Withdrawal Account; 3. In case of Remittance, at the time when the Bank confirms both the contents of the Transaction Request entered by the Users and the amount to be deposited; and 4. In case of Reserved Transfer Services and Reserved Collection Transfer Services, at the time when the Bank confirms the contents of the Transaction Request made by the Users, subject to the condition that the Withdrawal Account shall have sufficient funds available at the time of execution of the requested Transfer Services. Article 12. (Criteria for Processing the Transaction Requests) ① The Bank shall process a Transaction Request upon verification of the Means of Access, such as identification of the account number, password, user number, etc. stated on the Transaction Request against those reported to the Bank. ② Each Electronic Document received by the Bank in connection with a Transaction Request of the Users shall be deemed independent of each other. ③ Notwithstanding Paragraph ② above, if the Electronic Documents of the same contents are repeatedly received during the time set by the Bank, the Bank may discard, at its discretion, other Electronic Documents after undergoing the procedures for verification of real intention of the Users for a Transaction Request through telephone or other Electronic Means which can be used for immediate notification to the Users. ④ When the Bank withdraws funds from the Withdrawal Account pursuant to the Transaction Request of the Users, the Bank may effect such withdrawal without utilizing bankbooks, withdrawal request forms or checks, notwithstanding the provisions of the General Terms and Conditions of Deposit Transactions. ⑤ In case of transactions where the Recipients cannot be confirmed due to the nature of the requested transactions, such as batch Transfer Services and Transfer Services to accounts opened at another bank, etc., the requested transactions shall be processed on the basis of the account numbers of the Recipients. ⑥ Transfer Services to accounts opened at another bank shall be processed on a same-day basis. Provided, That if such is not possible, the requested transactions shall be processed in accordance with Paragraph ④ of Article 19. ⑦ In case of Reserved Transfer Services and Reserved Collection Transfer Services, the requested transactions shall be processed only if the Withdrawal Account has sufficient funds to cover the amount requested by the Users on the Transaction Request at the time of execution of the requested transactions. ⑧ In case of Paragraph ⑦ above, if the requested transfer date falls on a Bank's holiday, then the requested transactions shall be processed on the following Business Day. Article 13. (Consent on Collection Transfer from the Withdrawal Account) ① The Bank may not effect the Collection Transfer Services without the consent of the Payer on withdrawal from the Withdrawal Account, which shall be obtained by any of the following methods: 1. Method wherein the Bank receives the written application for withdrawal (this term hereinafter shall include the Electronic Document containing the authorized digital signature) from the Payer; or 2. Method wherein the Recipient receives the written consent of the Payer on withdrawal and delivers it to the Bank (including the delivery of details of such consent by the Electronic Means). ② The Payer may request the Bank to cancel his/her consent on withdrawal before the Bank has completely recorded the withdrawing of the "withdrawal amount" on the ledger of the Withdrawal Account pursuant to a Transaction Request of the Users. ③ Notwithstanding Paragraph ② above, the Payer may request the Bank to cancel batch transactions or Reserved Collection Transfer Services through written notice to the business place of the Bank by one Business Day immediately preceding the requested transfer date. Article 14. (Restrictions on Transactions) ① In any of the following cases, the Electronic Financial Transactions requested on the Transaction Request may be restricted: 1. In case the balance of the Withdrawal Account is less than the withdrawal amount at the time of execution of the Electronic Financial Transaction. Provided, That if there are other provisions under individual terms and conditions for the Electronic Financial Transactions, then such other provisions shall apply; 2. In case the Receiving/Withdrawal Accounts are closed or suspended; 3. In case a balance statement is issued for the Receiving /Withdrawal Accounts on the requested transfer date; 4. In case the amount requested for Transfer Services on the Transfer Request exceeds the limit set by the Users; 5. In case the Transfer Request requests Transfer Services to be made to an account other than the designated Deposit Account, when the Users have agreed to use only the designated Receiving Accounts for Transfer Services; and 6. In case the Bank determines that provision of services may not be appropriate for reasons of legal restriction placed on withdrawal, violation of the Electronic Financial Transactions Act and other relevant laws, etc. ② In any of the following cases, all of Transfer Services conducted through applicable Electronic Means may be restricted: 1. In case the accredited certificate has expired or is canceled; or 2. In case no Transfer Services have been used for twelve (12) months or more by the Users of the Electronic Financial Transactions over the computer or telephone. ③ In the event that the Electronic Financial Transactions are restricted pursuant to the foregoing Paragraphs ① and ②, the Bank shall notify the Users of the reasons thereof over the same Electronic Means upon receipt of a Transaction Request of the Users. ④ In case of the foregoing Paragraph ②, the Users may resume the Electronic Financial Transactions by taking appropriate steps, such as re-issuance or extension of the accredited certificate required by the Bank or expression of intent to use, etc. Article 15. (Effectiveness of Payment) ① For Transfer Services, Collection Transfer Services and Remittance Services, the payment shall be effective upon recording of the receipt of the fund on the ledger of the Recipient's account. ② For cash withdrawals, the payment shall be effective upon receipt of cash by the Users. ③ For payment made by other electronic payment means such as the electronic currency or electronic debenture, the payment shall be effective upon inputting the information on the amount on the Transaction Request on the Electronic Means of a bank at which the account of the Recipient is opened. Article 16. (Revocation of the Transaction Requests) ① A Transaction Request may be revoked by the Users through the Electronic Means used by the Users in Electronic Financial Transactions or in accordance with the procedures set by the Bank before the transaction has been completed pursuant to Article 15. ② Batch transactions, Reserved Transfer Services and Reserved Collection Transfer Services may be revoked if a revocation of the Transaction Request is made through applicable Electronic Means by one Business Day immediately preceding the requested transfer date. ③ Notwithstanding Paragraph ① above, in case of the Electronic Financial Transactions where the Bank cannot immediately confirm the completion of transactions due to the nature of the requested transactions, such as real-time transfer services, the Bank may restrict the Cancellation of the Transaction Request made by the Users. ④ When the Withdrawal Account is closed at the request of the Users, any Transaction Request for Reserved Transfer Services registered with such Account shall also be terminated. ⑤ Neither death or declaration of quasi-incompetency or incompetency of the Users nor dissolution, bankruptcy or merger of the Users or the Bank by itself will have the effect of revoking or modifying the Transaction Requests or affect the powers of the Bank. Article 17. (Verification of the Transaction Results) ① The Bank shall ensure that the Users may immediately verify the results of processing of transactions completed pursuant to Article 15, through the Electronic Means used by the Users in the Electronic Financial Transactions or other alternative Electronic Means, such as computers. However, in cases of the Transfer Services to other bank and the Reserved Transfer Services, the Bank shall immediately notify the Users of the results of receipt through the Electronic Means concerned. ② Notwithstanding Paragraph ① above, if it is difficult to confirm the contents of transactions as requested by the Users, through the Electronic Means concerned or other alternative Electronic Means, the Bank shall print the contents of transactions concerned in the form of writing (except the Electronic Document) and deliver it to the Users. ③ The Users shall verify whether the Transaction Request and the processing results mentioned in Paragraph ① above correspond to each other. Article 18. (Correction of Errors) ① When the Users learn that there was an Error in the Electronic Financial Transaction, they may request the Bank to immediately correct the Error, in which case the Bank shall immediately investigate and effect appropriate corrections, such as verification of money transfer course and restriction on withdrawal thereof, and shall notify the User of the results of corrections within two (2) weeks from the receipt of such request. ② ② When the Bank learns that there was an Error in the Electronic Financial Transaction, it shall immediately investigate and effect appropriate corrections to the processed transaction, and shall notify the User of the results of corrections within two (2) weeks. Article 19. (Accidents and Failure) ① ① The Users shall promptly notify the Bank without delay of the theft, loss, forgery or alteration of the Means of Access to the transaction accounts or divulgement of other information which is required to be kept confidential for the purpose of transactions. ② The reporting made under the foregoing Paragraph ① shall take effect upon receipt of the report by the Bank. ③ In the event that the reporting made under the foregoing Paragraph ① is to be revoked, the Users themselves shall file a written application with the Bank. ④ In the event that the Electronic Financial Transactions cannot be processed as requested on the Transaction Request due to telecommunications impediment or other causes, the Bank shall deposit the money back to the Withdrawal Account and notify the Users of such fact to the reported contact point of the Users. ⑤ At the request of the Users, the Bank shall promptly investigate the reasons for any accidents or failure, and shall notify the Users of the results of the investigation. Article 20. (Indemnification) ① If the Users suffer any damages from an accident arising out of forgery or alteration of the Means of Access, or an accident arising in the course of execution of agreement or transmitting or processing of the Transaction Request by the Electronic Means, the Bank shall be liable for amount of such damages together with interests accrued thereon calculated at the rate of a one-year term deposit, provided that if the amount of the damages caused to the account concerned by such wrongful transfer exceeds the amount calculated at the rate of a one-year term deposit, then the Bank shall compensate the actual damage amount. ② Notwithstanding Paragraph (1) above, the Bank shall not be liable for part or all of the damages suffered by the Users in any of the following cases: 1. In case of (i) acts of God, war or terror or (ii) force majeure such as blackout, fire, destruction of building, or other events that is not attributable to the Bank; 2. In case that the Users lend, entrust, assign or provide as collateral to the third parties the Means of Access; 3. In case that the Users divulge or disclose their Means of Access to the third parties, or permit such divulgement or disclosure even though the Users knew or could easily know that such third parties could do, without authorization, the Electronic Financial Transactions by using the Means of Access of the Users; or 4. In case that the Users, which is a legal entity (except the small enterprises as set forth in Article 2(2) of the Framework Act on Small and Medium Enterprises), suffered the damages but the Bank fulfilled its obligations of due care as reasonably requested, such as establishment of, and thorough compliance with, the security proceedings in order to prevent any accident. ③ In case that the Bank is notified from the Users of the theft or loss of the Means of Access, the Bank shall compensate the amount of damages suffered by the Users due to the fact that the third parties used the Means of Access from the time of receipt of such notice. Article 21. (Provision of Transaction Records and Data) ① At the request of the Users, the Bank shall provide the User with relevant records and data maintained and managed by it concerning the Electronic Financial Transactions to the extent that it does not violate the "Act on Real Name Financial Transactions and Guarantee of Secrecy" and any other laws and regulations. ② The scope of transaction records, which the Users may request, and the subject period thereof shall be the same as those set forth in Paragraphs ① and ② of Article 22. ③ If the Users request the Bank to provide the transaction records and data in the form of writing (except the Electronic Document; hereinafter the same shall apply), the Users shall submit the written application form to the office of the Bank. The Bank shall post, over the internet, etc., the address, telephone number, etc. of the business places, to which the Users may submit such written application form. ④ The Bank shall deliver the statement of transaction to the Users within two (2) weeks after the receipt of request for such statement by the Users pursuant to Paragraph ③ above. ⑤ If the Bank is unable to provide the transaction records and data (including the statement of transaction) due to any unavoidable cause, the Bank shall immediately notify the Users of such cause. Upon the termination of such cause, the Bank shall confirm or provide the statement of transaction within the period set forth in any of the following subparagraphs: 1 1. Immediately in case of provision through the Electronic Means; and 2. Within two (2) weeks in case of provision in writing pursuant to Paragraph ③ above. Article 22. (Maintenance of Transaction Records) ① The Bank shall keep and maintain transaction records relating to the Electronic Financial Transactions (except the inquiries) as referred to in any of the following subparagraphs for five (5) years: 1. Name and number of transaction account; 2. Type and amount of transaction, and information identifying the counterpart; 3. Transaction date, type of the Electronic Means, and information identifying the type of the Electronic Means; 4. Fees relating to the Electronic Financial Transactions, which have been received by the Bank; 5. Details of consent on withdrawal by the Payer in case of the Collection Transfer Services; 6. Details of application for Electronic Financial Transactions and the application for change thereof; and 7. Access log data generated by the Electronic Means related to the relevant Electronic Financial Transactions. ② The Bank shall keep and maintain transaction records relating to the Electronic Financial Transactions as referred to in any of the following subparagraphs for one (1) year: 1. Records regarding the transactions of small amount no more than 10,000 Won per transaction; 2. Records regarding the approval of transactions; and 3. Request for correction of Error, and records of correction. Article 23. (Method and Effect of Notice) ① In notifying matters in the process of the Electronic Financial Transactions under Paragraph ② of Article 17 and Paragraphs ④ and ⑤ of Article 19, the Bank shall provide notice either by phone, in writing or through other Electronic Means to the contact address reported by the Users. ② When the Bank provides a notice in writing, it shall be deemed delivered upon passage of normal time required for such delivery, except in cases of acts of God and other force majeure events. ③ In the event that the written notice sent by the Bank under the foregoing Paragraph ② does not reach or is delayed in reaching the User due to the User's negligence in notifying any changes pursuant to Article 24, the notice shall be deemed delivered upon passage of normal time required for such delivery. Article 24. (Amendment of Reported Information) ① If the Users wish to make changes to any of the information reported to the Bank, such as the account number, password, user number, company name, address, telephone number, etc., the Users shall report to the Bank on such changes in accordance with the provisions of the individual terms and conditions for Electronic Financial Transactions. ② The amendments to the reported items shall take effect upon passage of reasonable time required for computer entry after receipt of the report under the foregoing Paragraph (1). ③ The Users may give any notices, other than the reported information as set forth in Paragraph (1) above, to an electronic financial assistant operator of the Bank. In such case, any notice given to such assistant operator shall be deemed given to the Bank. Article 25. (Compliance) In order to conduct the secure Electronic Financial Transactions, the Users shall comply with the following matters as determined by the Bank: 1. Measures and management methods in order to prevent password disclosure or hacking; 2. Procedures and methods provided by the Bank to protect the interests of the Users; and 3. Other matters as determined by the Bank. Article 26. (Recording the Transactions) In order to ensure accuracy of transactions, the Bank may record the transactions via telephone communications between the Users and the Bank's employees, provided that such recording shall be used only as evidence in the event of a dispute over the for the relevant transaction, in which case the Users may request the audience of the contents of the recording. Article 27. (Confidentiality) ① Except as provided by laws and regulations, the Bank shall neither disclose to any third party, nor use for any purpose other than its business, the information regarding the personal matter and account of the Users, and information or data regarding the contents and records of the Means of Access and the Electronic Financial Transactions acquired in connection with the Electronic Financial Transactions without consent of the Users. ② The Bank shall be held liable when the User-related information is stolen or disclosed due to the Bank's negligence in managing the information. Article 28. (Revision of General Terms and Conditions) ① If the Bank wishes to revise these General Terms and Conditions, it shall post the proposed revision at its headquarters and offices and over Electronic Means through which the relevant Electronic Financial Transactions are conducted (in case that such Electronic Means are not amenable for posting the notice, the Electronic Means to which the Users may easily access) and give notice to the Users at the e-mail address, one (1) month prior to the revision date. If and when the revised contents disadvantageous to the Users, such shall be posted at its headquarters and offices, notify the Users via email and advertise it via more than two (2) daily newspapers. However, if these General Terms and Conditions need to be urgently revised due to changes in laws and regulations or systems, then the Bank shall immediately post such fact over the Electronic Means (for at least one (1) month), notify the Users via e-mail and advertise it via more than two (2) daily newspapers.. ② The Users may terminate the Electronic Financial Transactions not later than one Business Day immediately preceding the effective date of the revision after posting or notifying the proposed revision pursuant to Paragraph (1) above. If no objection of the Users is received by the Bank by one Business Day preceding the effective date of the revision, the Users shall be deemed to have consented thereto. Article 29. (Priority of Application) ① In the event that any individual agreements made by the Bank and the Users conflict with the provisions of these General Terms and Conditions, then such individual agreements shall take precedence over these General Terms and Conditions. ② Those matters regarding the Electronic Financial Transactions not provided for by these General Terms and Conditions shall be pursuant to the individual terms and conditions of the transactions. ③ Those matters not provided for by these General Terms and Conditions nor by individual agreements for Electronic Financial Transactions shall be, in absence of other agreements, governed by the Electronic Financial Transactions Act, other relevant laws and regulations, the Bank's General Terms and Conditions of Deposit-Taking Transaction and General Terms and Conditions of Credit Transactions. Article 30. (Objections and Cooperation) ① In the event that the Users have any objection concerning the processing of the Electronic Financial Transactions, they may refer the matter to the Bank's grievance board for settlement of the dispute, or may file an application for mediation of the dispute with the Financial Dispute Mediation Committee of the Financial Supervisory Service or with the Consumer Dispute Mediation Committee of the Korea Consumer Protection Board. ② If the Users raise any objection to the head office, business place or grievance board of the Bank, the Bank shall investigate and notify the Users of the results of investigation or disposition within fifteen (15) days. ③ The Bank shall designate the manager and staff, who shall be responsible for settlement of the dispute, and post their contact information over internet website. ④ The Users shall cooperate for the examination of the Bank and the examination or investigation procedures of the relevant authority relating to the settlement of the dispute, such as indemnification for damages arising out of the accident set forth in Paragraph ① of Article 20. Article 31. (Governing Law) These General Terms and Conditions shall be governed and construed in accordance with the laws of Republic of Korea. Supplementary Provisions Article 1. (Effective Date) The General Terms and Conditions shall take effect on January 1, 2007.

Internet Banking Service Agreement

Internet Banking Service Agreement Article 1. (Purpose) This 『Internet Banking Service Agreement』 ("Agreement"), based upon the Electronic Banking Transaction Agreement, sets forth the terms and conditions between the service provider, Woori Bank (the "Bank") and the Users pertaining to the use of the internet banking service (the “Service”). Article 2. (Type of Service) ① The Service provided by the Bank includes internet banking, Woori Escrow, Woori Cash, Scraping, etc. and the specific types shall be announced through the means described in Article 3. ② The SCRAPING service allows the customers to view and manage their accounts at other financial institutions on the same screen by using their internet access information for each financial institution. Article 3. (Electronic Means) The Users may access the Service through the following "Electronic Means": personal computer, TV, mobile phone, PDA (personal digital assistant), etc. Article 4. (Commencement and Termination of the Service) ① The Service commences when the Users submit a completed electronic banking application form (the "Application") for approval by the Bank and register their passwords. ② The Users shall sign a separate agreement or give consent to the Agreement if and when they require a separate agreement or consent specific to the nature of their use of the Service. ③ The Users shall terminate their use of the Service described in Paragraph ① above by submitting a termination request form. Provided, That the individual customers may request for termination via the aforementioned Electronic Means. Article 5. (Verification of Identity) The Bank shall recognize the individuals who enter the information in the required fields consistent with the information registered at the Bank as the Members themselves for each instance of the use of any of the services. 1. Internet banking: User ID, User Password, account password, fund transfer PIN number, security PIN number, OTP generator serial number, accredited certificate password, biometric, etc. 2. Other services: User ID, User Password, accredited certificate password, password for each service, etc. Article 6. (Service Fee) ① The service fee shall be pursuant to the Exhibit 1, unless it was agreed to in a separate agreement. ② The services fees are automatically withdrawn from the user's withdrawal account, either at the date appointed by the Bank (10th of the following month) or another date agreed upon by the user. Article 7. (Opening or Closing Accounts) ① The Users can use the Service to withdraw the fund from the pre-designated withdrawal account and open a new account under their name. ② The Users shall comply with the identification procedures if and when they withdraw the fund from the account opened in accordance with Paragraph ① for the very first time at the branch office or closing the said account. ③ While the fund withdrawal or closing the account via internet banking service may be done without the procedures described in Paragraph ②, the fund from the account or fund withdrawn after closing the account shall only be transferred to the accounts that have been verified and opened under the name of the Members themselves. ④ The types of savings, deposit or trust accounts that can be opened shall be determined by the Bank. Article 8. (Withdrawal and Receiving Account) ① The Users may select their basic Korean won or foreign currency accounts under their name to be their withdrawal account. Provided, That the types of the accounts may be limited in some of the services. ② The Users may select the receiving accounts for fund transfer, in which the funds will not be transferred to the accounts that are not designated. Article 9. (Limit of Fund Transfer or Overseas Remittance) ① The Users may set a limit for fund transfer per transaction or per day within the range set forth by the Bank pursuant to the Transaction by Security Level in Exhibit 2. The Users may have a separate agreement on the limit if and when they wish to exceed the limit imposed by the Bank. ③ Notwithstanding Paragraph ①, the limit shall be set within the range stipulated by the relevant law or regulations, if and when the limit is inconsistent with the one in the relevant law or regulations. Article 10. (Scraping Service) ① Procedure 1. The Users take the necessary measures, such as applying for the Internet Banking service, in regards to the user accounts opened at the Bank or other banks in order to access and manage their fund. 2. The Users utilize the Scraping program provided by the Bank and follow the necessary procedures to register the user accounts opened at the Bank or other banks. ② Responsibility and Indemnity 1. The Users shall take the necessary action under their own responsibility if and when they fail to manage their fund in the bank account due to the internet banking system failure of the said bank. The Bank shall not be liable for such cases. 2. The Users shall protect and manage the information relevant to the internet banking of other banks which was registered to use the Service, and the Bank shall not be held responsible for anything other than the access to the Scraping service. 3. The Bank shall not provide the Service if and when the master account is restricted due to legal or other issues. Article 11. (Limitations) ① The Bank may limit the Service in the following circumstances and immediately notify the Users of any request for suspension from the vendors via available Electronic Means: 1. When the Users enter incorrect identification information for three (3) consecutive times (for OTP generator serial number, up to 10 consecutive times across all financial institutions); or 2. When the post-paid fee is overdue. ② For the circumstance described in Paragraph ①.1, the Users can visit the branch offices to unlock the transaction and use the Service again. Provided, That the individual User Password for the internet banking may be unlocked after entering the accurate password and verifying their identification online. Article 12. (Confirmation of Transaction Details) The Users may request details on fund transfer, overseas remittance or other transactions at any of the bank offices, and the Users shall confirm their balance and update their bankbooks to see if there is anything out of ordinary. Article 13. (Managing the Password) ① The Users may change their passwords at any time for protection through the Electronic Means listed in Article 3. ② The Users cannot confirm or inquire their passwords or PIN numbers and shall report to their bank offices in writing promptly upon loss, theft, or any such disclosure of security cards or passwords. If in emergency, the Users may call to make a verbal report during the working hours, in which the reporting shall be made by the following business day. Article 14. (Hours) The services may be used during the hours specified in Exhibit 3 and any details in regard to the specific hours for each service type shall be announced on the website or via any other means to access service access. Article 15. (Foreign Exchange and Overseas Remittance Limit) The foreign exchange and overseas remittance limits shall be pursuant to Exhibit 4. Article 16. (Revision of the Agreement) The revision of the Agreement shall be made available at the bank offices and via internet banking one (1) month prior to such revision. If and when the Users do not file a written objection to the Bank by one (1) business day prior to the effective date, it shall constitute consent to the terms and conditions of the revised Agreement. Article 17. (Application) ① Anything that is not stipulated in this Agreement shall be pursuant to the Electronic Financial Transactions Act and relevant laws, General Terms and Conditions of Electronic Financial Transactions, Savings Agreement, Bank Loan Agreement (individual/corporate), Foreign Exchange Agreement, agreements for savings, deposit, trust and others, other individual agreements and contracts and the KFTC regulations. ② This Agreement shall supersede other agreements if and when the terms and conditions in regard to the internet banking are inconsistent.

User identification

  • Enter user ID issued by the sales office.
  • If you lost your ID, [ Go to Find ID ] to find your ID.
Go to Find ID
-
Do you agree to the General Terms and Conditions of Electronic Financial Transaction and Internet Banking Service Agreement above?

For your information!

close
From July 1, 2006, the universal certificate is issued (renewed or reissued) only to the individual and corporate universal yessign certificate users before June 30, 2006. After July 1, 2006, the yessign certificate will not be issued to the new yessign certificate users.
The Signgate certificate does not support the multi-browser and cannot be issued/renewed/discarded in the Multi-cultural Banking.